Complaints

Centurion Legal complaints procedure

Roscoe will endeavour to resolve your complaint informally, or formally should you prefer.

If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman to consider the complaint. If you want to contact the Legal Ombudsman you should call 0300 555 0333, e-mail them at enquiries@legalombudsman.org.uk, or write to them at PO Box 6806, Wolverhampton WV1 9WJ.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first.

If you have, then you must take your complaint to the Legal Ombudsman:-

– within six months of receiving our final response to your complaint; and
– no more than one year from the date of the act or omission being complained about; or
– no more than one year from the date when you should reasonably have known that there was cause for complaint.

If your complaint relates to our bill, you may also have the right to apply to the court for an assessment of the bill under Part III of the Solicitors Act 1974. This process is called ‘detailed assessment’. You should be aware that there are strict time limits applicable to this procedure and you may therefore wish to seek independent legal advice.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristics.

You can raise your concerns with the Solicitors Regulation Authority.